Frequent Questions about the Transition to Office 365

There are a lot of questions regarding the upcoming transition from Business Productivity Online Suite to Microsoft Office 365, and we want you to know we’re listening. You can find answers to some of the most frequently asked questions by downloading the transition FAQ , but take a look below as we highlight some of the more pressing questions and concerns. From watching blog comments, forum discussions, and feedback from our customers, here are a few specific questions you’ve been asking: Q. Will I have to pay more for Office 365? No. Office 365 will not change anything related to your subscription pricing or renewal date, with three exceptions: The SharePoint Online Deskless Worker offering will be phased out. Microsoft will contact all customers who are subscribed to the SharePoint Online Deskless Worker and offer them Office 365 Kiosk—which includes both SharePoint and Exchange—for the same price. The Live Meeting Standalone service will be replaced with a Lync service including both conferencing and instant messaging. The Extra Storage offerings will be offered for free to all customers. Q. What has changed between the current BPOS system requirements and the new system requirements of Office 365? The key changes in system requirements are: Office 2003 is not supported Office Communicator 2007 R2 with Office Communications Online will no longer be supported Internet Explorer 6 will no longer be supported Q. How can I make sure Microsoft can communicate with me about my transition? For each subscription that a customer has, make sure that contact details for both the “Account Owner” and “Service Administrator” are up-to-date. “Account Owner” and “Service Administrator” can be checked at the Microsoft Online Customer Portal ( https://mocp.microsoftonline.com ) by clicking the “Subscriptions” tab and “View Subscription Details” in the “Actions” column Make sure that the email accounts specified for “Account Owner” and “Service Administrator” are monitored regularly. Make sure that the domain “@email.microsoftonline.com” is marked as safe, to prevent the possibility of communications from Microsoft Online Services being blocked or filtered.

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Frequent Questions about the Transition to Office 365